(Services)

What we do

We build it with you, or for you.

From the first workflow to full operations, our team helps you choose, ship and run agents that hold up in production.

Two people reviewing work beside a window

(01)

Agent Strategy

Find the workflows worth automating first, with a clear business case for each.

Workflow audit across two teams

Ranked automation roadmap

Business case with cost model

Pilot scope and success metrics

2 to 3 weeks

(01)

Agent Strategy

Find the workflows worth automating first, with a clear business case for each.

Workflow audit across two teams

Ranked automation roadmap

Business case with cost model

Pilot scope and success metrics

2 to 3 weeks

(02)

Custom Agent Build

Design and ship production agents shaped around your tools and rules.

Agent design and tool mapping

Production build in your workspace

Human approval steps

Launch plan and team training

6 to 8 weeks

(02)

Custom Agent Build

Design and ship production agents shaped around your tools and rules.

Agent design and tool mapping

Production build in your workspace

Human approval steps

Launch plan and team training

6 to 8 weeks

(03)

Systems Integration

Connect Falak to the CRM, ledger and help desk your teams already use.

System and data access review

Custom connector development

Permission and role mapping

Monitoring and failure alerts

3 to 5 weeks

(03)

Systems Integration

Connect Falak to the CRM, ledger and help desk your teams already use.

System and data access review

Custom connector development

Permission and role mapping

Monitoring and failure alerts

3 to 5 weeks

(04)

Evaluation and QA

Measure agent quality with test sets built from your real work.

Golden test set from real cases

Quality scorecard and thresholds

Regression checks on each release

Monthly quality review

2 to 4 weeks

(04)

Evaluation and QA

Measure agent quality with test sets built from your real work.

Golden test set from real cases

Quality scorecard and thresholds

Regression checks on each release

Monthly quality review

2 to 4 weeks

(05)

Security and Governance

Pass security review with audit trails, policies and clear ownership.

Risk assessment and threat model

Policy and guardrail setup

Audit log and retention design

Review pack for your security team

3 to 6 weeks

(05)

Security and Governance

Pass security review with audit trails, policies and clear ownership.

Risk assessment and threat model

Policy and guardrail setup

Audit log and retention design

Review pack for your security team

3 to 6 weeks

People looking out over a city from a tall window

(06)

Managed Operations

Let our team run, monitor and improve your agents every week.

Named agent operator

Weekly performance report

Exception handling and tuning

Quarterly roadmap review

Ongoing

(06)

Managed Operations

Let our team run, monitor and improve your agents every week.

Named agent operator

Weekly performance report

Exception handling and tuning

Quarterly roadmap review

Ongoing

(01)

How we engage

Three ways to work with us.

Pick the model that fits your team today. You can move between them as you grow.

6 weeks

Pilot

Prove one workflow in production with a small joint team and clear success metrics.

6 months

Partnership

Build a portfolio of agents side by side while your team learns to run them.

Ongoing

Managed

Hand us the keys. We run, monitor and improve your agents every single week.

(02)

Process

From first call to live agent.

The same four steps on every engagement, so you always know what happens next.

Discover

We shadow your team and map the work as it really happens.

Design

We agree the workflow, the guardrails and how success is measured.

Deploy

We ship to production in stages, with people approving each step.

Improve

We review real runs together and raise autonomy over time.

(03)

Client note

They felt like part of our team from day one, and they left us able to run it ourselves.

Anna Lindqvist

VP Operations, Halden Bank