Founded in 2023
We exist to finish the work.
We are 64 operators, engineers and designers building agents that carry real work across real tools, with people in control.
Stockholm / London / Singapore
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From the founders
The answer is the easy part.
The work comes next.
Mara Lind, Theo Rask and Ines Okafor
Founders of Falak
In 2022 the three of us were running operations at different companies and kept seeing the same thing. AI tools could write a perfect reply, then leave a person to process the refund, update the ledger and close the ticket.
Falak is what we wished we had: agents that take a task all the way to done, with clear rules about when to ask a person and a record of every step.
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Why we exist
Work used to stop at the answer.
Before
Who does the work
People copy data between tools
Where it stops
At a suggested answer
Who stays in control
Whoever wrote the prompt
What you can prove
Screenshots and memory
With Falak
Who does the work
Agents carry the task from start to finish
Where it stops
At a verified outcome
Who stays in control
Named owners with clear approval rules
What you can prove
A full audit log of every action
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Our story
Four years, eight turning points.
Jan 2023
Three operators quit their jobs
Mara, Theo and Ines spend a winter inside a claims team, doing the work by hand.
Jun 2023
The first agent closes a refund
One workflow, one customer and a human approving every single step.
Nov 2023
Seed round from Northwind Capital
Enough runway to hire six people and stop taking consulting work.
Apr 2024
Evaluations ship
Every agent run gets scored before it ever reaches a customer.
Sep 2024
First regulated customer
A bank puts Falak into month end close, with audit logs from day one.
Mar 2025
Series A and a London office
Harbor Ventures leads the round and the team passes thirty people.
Oct 2025
One million tasks in a month
Teams stop counting pilots and start counting resolved work.
Jun 2026
Agents run with people, at scale
Most runs now finish without review, and every one can be traced.
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Principles
Six rules we refuse to bend.
(01)
Finish the work
We measure tasks closed, not prompts answered. If a step is left undone, we count it as undone.
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Earn every bit of autonomy
Agents start supervised and gain freedom through evidence, never through a setting.
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Stay accountable
Every action has a record, an owner and a way back. Nothing runs where nobody can see it.
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Ship small, ship often
We release in short cycles, learn from real runs and let customers shape what comes next.
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Keep people in the loop
Automation should raise the bar for human judgment, not remove it from the room.
(06)
Write it down
Good systems explain themselves. We document decisions so others can challenge them.
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Team
People who have done the job.
Mara Lind
Co-founder and CEO
Ran claims operations for nine years before starting Falak.
Theo Rask
Co-founder and CTO
Built reliability systems for payments at global scale.
Ines Okafor
Head of Product
Spent a decade designing tools for support teams.
The wider team
Jonas Weber
Head of Engineering
Amara Cole
Head of Customer Success
Hana Sato
Lead Designer
Luca Moretti
Head of Security
Noah Brandt
Head of Research
Sofia Lund
Head of Finance
Ethan Park
Staff Engineer
Lena Fischer
Head of People
Omar Aziz
Head of Sales
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Culture
How a week feels here.
Friday demos
Everyone shows something real, finished or not. The best questions win.
Support weeks
New joiners spend their first week answering customer tickets.
Written first
Decisions start as documents, so nobody needs to be in the room.
Quiet mornings
No meetings before noon. Deep work comes before status updates.
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Where we work
Three cities, one team.
Stockholm
Sveavagen 17, 111 57 Stockholm. Our first home and engineering hub.
London
Singapore
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Backers
Funded by people who stay close.
Northwind Capital
Seed lead
Harbor Ventures
Series A lead
Atlas Partners
Series A
Meridian Fund
Seed
Individual investors
Elena Voss
Former COO, Brightline
Samir Haddad
Founder, Quillstack
Ingrid Holm
CFO, Tidewater
Daniel Osei
Partner, Fieldnote
Priya Nair
VP Operations, Larkspur
Tomas Berg
Founder, Relay Works
Grace Lin
Head of AI, Sundial
Marco Ricci
Former CTO, Halcyon
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Recognition
Noticed for shipping, not for slides.
2026
Best new agent platform
The Operator Review
2025
AI company of the year
Northern Tech Awards
2025
Ten startups to watch
Ledger Weekly
2024
Editors' pick for automation
Workflow Journal
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Careers
Come finish the work with us.
Equity for everyone
30 days off
Remote budget
Learning fund